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Other related journey's (Forgot Password (Receive the OTP SMS on…
Other related journey's
Airtime Depletion
80% Depletion SMS
100% Depletion SMS
50% Depletion SMS
Billing
60 Day arrears SMS
30 day arrears SMS
Debit order reminder SMS
Data plan expiry notification
A reminder SMS is received on the expiry date to notify that the plan will expire and a purchase is required to keep the plan
Able to purchase on the expiry date to keep the plan activate
The data plan has an expiry date
If no purchase made, the default data plan is activated the next day
Purchase a once-off data plan
Forgot Username
Enter the email address
Received an email with the username
Able to access the forgot username link on the website
Able to login with the sent username
Forgot Password
Receive the OTP SMS on primary MSISDN
Enter the OPT
Enter the email address
Received an email to reset the password
Able to access the forgot password link on the website
Able to reset the password successfully
Able to login with new password
Reward Bundle Depletion
80% Depletion SMS
100% Depletion SMS
50% Depletion SMS
Voice plan expiry notification
A reminder SMS is received on the expiry date to notify that the plan will expire and a purchase is required to keep the plan
Able to purchase on the expiry date to keep the plan activate
The voice plan has an expiry date
If no purchase made, the default voice plan is activated the next day
Purchased a once-off voice plan