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Customer TAX Invoice Process (Channels of CST Communications (JUMIA CS…
Customer TAX Invoice Process
Channels of CST Communications
Phone {19586}
Web Support
{SLA 2 BD}
JUMIA CS
Receive request from
CST
with TAX Invoice
SLA communicated to Customers is
2- 3 Business Days
for
{Soft Copy}
&
"10 Business Days"
for
{Hard Copy}
JUMIA CS
assign the ticket to
VSC | Queue - Yousry Farag
VSC
communicates with
Vendors
via Mass Email Notification with the required documents mentioning the SKU & Order in question
Soft-Copy SLA 48 HRs
&
Hard-Copy SLA 5 BD
TAX Invoice Received {Hard Copy}
5 Days SLA
at JUMIA Head Office
:check:
JUMIA CS
receives the TAX Invoice
{Hard Copy}
JUMIA CS
communicates with the
Outbound Team
via Email for documents Pick Up
Out-Bound Team
Print
AWB**
with "0" Amount for documents delivery to Customer**
1 more item...
TAX Invoice
Not-Received
:red_cross:
VSC
updates the ticket flagging that documents requested are
Out of 5 Days SLA
JUMIA CS
communicates the update with the Customer for items return
Customer doesn't want to return
:green_cross:
1 more item...
Customer approved return
:check:
1 more item...
TAX Invoice Received {SLA 48 HRs}
{Soft Copy}
:check:
VSC
updates the Ticket with the documents received
{Soft Copy}
JUMIA CS
receives the TAX Invoice
{Soft Copy}
JUMIA CS
communicates with the Customer with the requested documents via
{Email}
1 more item...
