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KPI (staff (replacement (by customer initiative NBD, by Employee 2 weeks,…
KPI
staff
replacement
by customer initiative NBD
by Employee 2 weeks
By Supplier 1 Month
Meet qualification criteria
approved by cusomer
Minimal qualification criteria in shift
Presence on work place
General
incident tickets completed within SLA
service tickets completed within SLA
Incident first visit resolution rate
Customer Satisfaction
conference room
Events support
Townhall
Other
room housekeeping
HSE
Russian labor law
BP (VISA training)