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Chapter 9 (Manage Team (Info (Provide Feedback, Resolve Issues, Track Team…

- - - - Interpersonal and Team Skills
        
        Conflict mgt
        
        Factors that influence conflict resolution methods
        
        Ground Rules, group norms, role definition help reduce conflict
        
        Source of Conflicts
        
        Personalities and work styles
        
        Sched priorities
        
        Cost
        
        Scarce Resources
        
        Technical opinions
        
        Resolution Techniques
        
        Smooth, Accomodate
        
        Emphasize agreement than difference, play down prob
        
        Lose-Lose; No one wins
        
        Use when enough time, issue not critical, r/s impt
        
        Temp. solution to keep temper from flaring
        
        Withdraw/Avoid
        
        Lose Lose; Conflict not resolved
        
        Cool off period
        
        Postpone issue to be prepared or let it be resolved by others
        
        Force, Direct
        
        Push one view at other's expense; Person with power make decision
        
        Win-Lose
        
        Not best decision but fast
        
        Use when no time, stakes high, r/s not impt
        
        Collaborate/Problem Solve
        
        Incorporate many views of diff perspective with cooperative attitude and open dialogue
        
        Lead to consensus and commitment
        
        Compromise, reconcile
        
        Lose Lose; Neither wins and both give up sth
        
        Use when tried every possible way to solve prob
        
        Solution with some degree of satisfaction to all
      - PMIS
    - - PMGT plan upd
      - Proj Doc upd
      - Change req
      - OPA upd
    - - Work Performance Reports
      - Team Performance Assessment
      - Same Old
- - - - Problem Solve
      - Interpersonal
      - Data Analysis
      - PMIS
    - - Change Requests
      - PMGT plan upd
      - Proj. Doc upd
      - Work Performance Info
    - - Same old
      - Work Performance data
- - - - Hierarchical Structure by category of resource
- - - - Interpersonal
      - Recognition and reward
      - Individual and Team Assessments
        
        Assess members aspirations, preferences, decision making
        
        Find changes to improve team performance
        
        Let PM know +ve and -ve pts of team
        
        Example
        
        Performance Assessment
        
        Ability test
        
        Attitudinal Survey
      - Meetings
      - Co-location and Virtual team
      - Training
    - - Same old
  - - - Norm: Work tgt & adjust work habits. Start mutual trust
      - Perform: Well organized unit. Interdependent and solve probs effectively
      - Storm: Address proj work. If not collaborative, may become destructive
      - Adjourn: Finish work and move to next proj
      - Form: Team meets and learn about proj
- - - - Data Representation
        
        Organizational Structure
        
        Arrange according to dept, units, teams, with activities listed under each dept
        
        Responsibility Assignment Matrix
        
        RACI-Responsibility, Accountable, Consult, Inform
      - Organizational Theory
      - Expert Judgment
      - Meetings
    - - Resource mgt plan
        
        Resource Control->Enough physical resource;optimized for proj
        
        Recognition Plan->Rewards; How and when given
        
        Team Development
        
        Environment->Health/safety of staff
        
        Training
      - Team charter
      - Proj Doc upd
    - - Same old
      - Charter
- - - - Interpersonal and Team Skills
      - Pre-assignment
        
        Resources determined in advance; no need negotiate
        
        Build assignments into staff mgt plan
      - Virtual Teams
        
        Form team w/ people in same org diff plc
        
        Add special expertise
        
        Hire those working at home
        
        No need spend $ travel
        
        Ppl with mobility issue
      - Decision Making
    - - Physical Resource Assignments
        
        Records of material, equip, supplies
        
        Member memos
        
        Team directory
      - Proj. Team Assignments
      - Resource Calendars
        
        Time period each resource work, timezone, vacation, local hols
      - Change Requests
      - PMGT plan upd
      - Proj. Doc. upd
    - - Same Old