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Chapter 8 (OVERVIEW (Gold Plating (Give customers extras, Not recommended…

- - - - Data Analysis
        
        Cost-Benefit Analysis
        
        Look at how much quality activities will cost VS how much you gain
        
        Benefit
        
        More profit
        
        Lesser risk and sched delay
        
        More stakeholder satisfaction
        
        Reduce Risks
        
        Less rework
        
        Marginal Analysis: Optimum: cost from improvement=cost securing it
        
        Cost of Quality
        
        Add up all prevention and inspection activities including
        
        Testing (P)
        
        Write standards and review doc (P)
        
        Analyze Defects (I)
        
        Rework (I)
        
        Conformance ($ Spent during proj)
        
        Prevention Costs (Build Quality Product)
        
        Appraisal Costs (Assess Quality)
        
        Non-Conformance ($ spend during/after proj cuz of failure)
        
        Internal Failure Costs
        
        External
      - Decision Making
      - Data Gathering
      - Data Representation *
      - Expert Judgment
      - Testing and Inspection Planning
      - Meetings
    - - Quality mgt plan
        
        Includes
        
        Obj. of Proj
        
        Roles and responsibilities
        
        Quality (x5) Standards used
        
        Tools used
        
        Control and quality mgt activities planned for proj
        
        Describe how policies, procedures, guidelines implemented to achieve quality obj
      - Quality Metrics
      - PMGT updates
      - Proj. upd
    - - Same Old
- - - - Data Representation
        
        Histograms
        
        Graph of data distribution
        
        x=variable, y=frequency
        
        Identify cause of prob.
        
        Flowchart
        
        Show interrelation of task& analyze how probs occur
        
        Graph of process
        
        Matrix Diagrams: Show strength of r/s btwn factors and causes using rows & columns
        
        Affinity Diagram: Org. potential cause/defects in grps, show parts to focus
        
        Scatter Diagram: Pattern of r/s between 2 variables
        
        CAE Diagram: Show how factors link to problem to figure out defect reason
      - Audits
      - Decision Making
      - Design of X
      - Data Analysis
      - Problem Solving
      - Data Gathering
      - Quality Improvement Methofs
    - - Quality Report
      - Test & Evaluation Docs
      - Change req
      - PMGT upd
      - Proj. Doc. upd
    - - Same old
      - Proj. Doc
- - - - Inspection
        
        See if deliverables conform to req.
        
        Reviews, audits, walkthrough
      - Testing/produce evaluations
      - Data Analysis
      - Data representation
        
        Cause and Effect diagram
        
        Control Charts: Show how process variable behave overtime; see if process has predicted performance
        
        Histogram: Pareto Chart
        
        80% defects caused by 20% causes
        
        Figure out more impt probs
        
        Rank causes by ascending frequency
        
        Use when
        
        Too many probs; focus on most impt
        
        Show people data
        
        Find frequency of data
      - Data Gathering
      - Meetings
    - - Work Performance Info
      - Change Requests
      - Deliverables
      - Proj.Doc. upd
      - QC Measurements
      - PMGT upd
    - - Same old
      - Approved Change Req: Have modes like defect repairs, upd work methods and sched
      - Work Performance Data: Observations, Quality, etc
      - Deliverable: Inspected and compared with acceptance criteria