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Decathlon (Distribution channel (Offline (Omnichannel representative, NFC…
Decathlon
Distribution channel
Mobile
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Decathlon has designed a mobile application to facilitate contact between people who practice the same sport
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Offline
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product experience, shop display including bicycle
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Omnichannel strategies
Comprehensive expensive
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gift card, online +offline
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CS service
email, live chat, facebook , wtsapp
sufficient info
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Mobile optimized store locator that utilizes a user’s geo-location
Relevant information like opening hours and contact details clearly listed.
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