PROBLEM: THERE IS NO COMMUNICATION AMONG EMPLOYEES AND COMMUNICATION FROM…
THERE IS NO COMMUNICATION AMONG EMPLOYEES AND COMMUNICATION FROM CUSTOMER TO THE BUSINESS
Lack of collaboration among Employees
Only communicate through email and phone
This forces people not to meet in person
Productivity is lost when waiting for emails
IT team is only for maintenance not innovation
There is no cloud computing system
No collaboration spaces
Offices are close plan: cubicles and small offices with walls separating them
Meeting Rooms are always booked
No one leaves their desk, or floor of the building
Staff from the same department are spread across different buildings and levels
3 different buildings across melbourne. Hard to get everyone in the same room.
Organisation of the teams per building is not streamlined and very confusing.
Unmotivated staff - especially call centres
No recognition and reward programs
No Social events
No innovation and creative programs
High cost to serve due to communication barriers
It takes 10 minutes to sign up and need a staff member to help you
No website or App for self service
IT teams only makes up 1% of the 2500 total staff at Barr Towers.
Only used for maintenance. Not for innovation or to be proactive.
3 different call centres for: 1. Calling potential customers, 2. Win back customers leaving, 3. Customer service call centre
Customer Relationship Management data only available to the Call Centre Staff
Prohibits product design team from innovating and creating new product lines
Prevents sales team from being able to make better sales decisions
Same job can have a $10,000 difference in wages!
Marketing team is paid the most but where is that money is being wasted.