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Root cause analysis (Key features (Types of root causes (External Causes –…
Root cause analysis
Key features
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Take out one link in the cause and effect chain,
Types of root causes
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People/Internal Personnel Causes – Employees, managers, and executives within the organizations can be controlled (to a point)
People/Internal Personnel Causes – Employees, managers, and executives within the organizations can be controlled (to a point)
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Systems/Physical Causes – Equipment failure, breakdowns, theft, and other physical risks cannot be controlled, but can often be reduced
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Help to determine
Develop a logical approach to problem-solving, using data that already exists in the agency.
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Establish repeatable, step-by-step processes, in which one process can confirm the results of another.
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