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Planning, Organising, Leading, Controlling (POLC) (Planning (What is…

- - - - Desired outcomes for individuals, groups or entire organisations
    - - Documents how goals are to be accomplished
- - - - Dividing work activities into specific job tasks
    - - Grouping of jobs by function, location, product, process, customer
    - - Authority, responsibility, unity of command
    - - Number of subordinates a manager can manage efficiently and effectively
    - - Degree to which decision making is controlled by a few vs delegated to many
    - - The degree to which jobs within an organisation are standardised
  - - - High specialisation, rigid departmentalisation, high chain of command
    - - Cross functional teams, free flow of information, wide spans of control
- - - - Leaders are born and not trained
    - - Leaders are not born, but trained (and possess more than a few generic traits
    - - Effective leadership requires more than an understanding of traits and behaviours (ability to read and adapt)
- - - - A combination of approaches, as well as control criteria
    - - Acceptable range of variation, deviations that exceed this range become significant
    - - Immediate: Corrective action corrects problems at once to get performance back on track
      - Basic: Corrective action looks at "how" and "why" performance deviated prior to taking corrective action