Work specialisation
– Dividing work activities into specific job tasks
Departmentalisation
– Grouping of jobs by function, location, product, process, customer
Chain of Command
– Authority, responsibility, unity of command
Span of Control
– Number of subordinates a manager can manage efficiently and effectively
Centralisation/de-centralisation
– Degree to which decision making is controlled by a few vs. delegated to many
Formalisation
– The degree to which jobs within an organisation are standardised and the extent to which employee behaviour is guided by rules & procedures