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POLC (Planning (Why? (Provides direction, Reduces uncertainty, Minimises…

- - - - A desired outcome
    - - Documents how goals will be accomplished, and how resources are allocated
- - - - Cross functional teams
      - cross teams
- - - - How: A corroboration of approaches increase both the number of input sources and the probability of geting reliable information
      - What: More critical to the control process than how we measure;
        Control criteria- employee satisfaction, turnover and absenteeism rates, budgets; Objective and subjective measures
    - - Acceptable range of variation
      - Deviations that exceed this range become significant and need the manager's attention
    - - Correct actual performance
        
        Immediate corrective action corrects problems at once to get performance back on track
        
        Basic corrective action looks at 'how' and 'why' performance deviate prior to taking corrective action
      - Revise the stardar
        
        Goal may have been too high or too low