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Customer Support Process :email:, Email :envelope_with_arrow:, Tweet …
Customer Support Process :email:
Email :envelope_with_arrow:
Tweet :envelope_with_arrow:
Is the query account-related?
no
Is the query generally applicable
yes
Does a relevant Knowledge Base article exist?
no
Write one, or update existing article
yes
Link to Knowledge Base article :checkered_flag:
no
respond directly :checkered_flag:
yes
Is the customer writing from their log-in email address?
yes
Provide specific answer based on account information :checkered_flag:
no
Ask customer to reply from account email address, provide generally applicable advice if appropriate. :checkered_flag:
Facebook :envelope_with_arrow:
e.g. billing
e.g. how to do X