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Kiosk/CnC (Environment (In Store Layout (Queuing, Waiting, Placing for…
Kiosk/CnC
Environment
In Store Layout
Queuing
Waiting
Placing for visibility
Competitor Implementation
Who are your customers?
Maintenance & Logistical Considerations
Cleaning
Repairs
Initial Troubleshooting
Peripheral Systems
Printers, scanners, KDS
Call Screen
Framing
CX Tech not IT
What is the actual goal?
Deployment
Scenario Based
No labour banking
Self Check
How the data flows
How will you measure success?
Culture
Design the customer experience
Table Service
Friction Map