Please enable JavaScript.
Coggle requires JavaScript to display documents.
process funnel (H1) prob & soln (solution :explode: (Clear statement…
process funnel (H1) prob & soln
Problem :warning:
Need a way to help people complete highly specific stepwise tasks
solution :explode:
Desktop solution :check:
Back button on desktop wizards
Web Solution :check:
“Next” to step forward ◦ “Back” to undo
problem :warning:
How much longer before I finish?
solution :explode:
Progress bars
problem :warning:
Why are there ads and navigation bars?
solution :explode:
Remove them and present minimal interface
problem :warning:
What if users need extra help?
solution :explode:
Use pop-up windows because we want to keep people in the funnel
problem :warning:
When customers make mistakes, they need to be informed of the problem and how to recover
solution :explode:
Clear statement of problem
Explain how to recover
Position near the problem