Knowledge Transfer & Handover (Step 3: Execute Information Sharing…
Knowledge Transfer & Handover
Strategic to extract specialist skill-tasks from experienced personnel to ensure things run as smoothly when the new guy comes up
A colleague changes roles and function
Useful when new guys enter
When experienced people leave
Types of Knowledge
Hard to pass on verbally or in writing
Deals with experience, insights
Requires shared knowledge
Can be picked up online, reading or verbally
Deals with data, information, OS
Step 1: Identify Targets
Who are the anchors of the team?
What are their special skills?
What will the team lose when they leave?
What is delayed when they are delayed?
What is their mainstay abilities that the team depends on?
Step 2: Approach and Collect Information
Their critical tasks
Availability of the information on their tasks
Impact of absence of the information
How to share the information
Step 3: Execute Information Sharing Plan
Useful for passing tacit knowledge
Connection with the direct person in charge
Tedious for explicit knowledge
Expert does and teaches the student at the same time
Can be used as a stepping stone for handovers
Expert does and student only watches
Only in earlier stages where student is very inexperienced
Useful for explicit knowledge, but fails for tacit knowledge
Two students of two different specialist clans act as catalysts for each other
Community of practice
A group of people with different skills coming together for a single subject of interests