Greenfields Housing Management Functions

Note - Intro = purpose of report & intended audience. Perhaps include key tasks of housing management and overview of organisation i.e. type, structure, location & customers

Key Housing Management Functions delivered by my organsation

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Pick 2 functions and provide an analysis of how they are delivered by my organisation. Include: Main aims, how delivered i.e. generic or specialised if centralised, neighbourhood or contracted out service and how performance is monitored. Why in this way? compared to different delivery model + advantages/drawbacks.

Note - mention new housing green paper

Chapter 6 p249 key tasks:

letting properties

rent collection

maintenance of stock

tenancy & estate management

Note - Intro = purpose of report & intended audience. Perhaps include key tasks of housing management and overview of organisation i.e. type, structure, location & customers

Note - Are key tasks and functions the same? e.g. Tenancy management vs ASB management

Different allocation systems Chapter 6 p262

Housing Act 1996 as amended by Homelessness Act 2002 set out clear procedures for housing allocation. Gives reasonable preference to certain groups. Chapter 6 p256 (See also Localism Act 2011 for allocations legislation)

Common Housinig Registers eg, GTHC Ch6 p267

Demand usually greater than supply + difficult to let properties + groups competing for housing (Chart) Ch6 p255

Note - check BDC and GF lettings policies

CBL, includes background ch6 p269-271 for criticisms and recommendations see policy briefing on CBL (green/white doc)

MX House Exchange Ch 6 p267

Irwell Valley incentive scheme still in place? (ch6p252-3)

Void management eg. Any day tenancies

Adhoc repairs can cost up to 50% more than planned. Greenfields have introduced property MOTs and Stick condition surveys and new policy whereby new tenants are restricted to emergency repairs in first 12 months. ch6 p302

law & repairs ch6 p 303

Repairs reporting ch6 p306 eg report own online

see ch6 p248 for housing tasks and functions

Since times of Octavia Hill increasing need to take on Welfare roles, liaise with police & social services & other agencies ch6 p252

Does Greenfields operate a local lettings policy?

For shared ownership and pitfalls see articles

Definitions ffrom Moodle:

No standard definition DOE,1992

Malpass & Murie also point to contractural relationship between landlord and tennant as well as welfare-oriented role.

Bricks & Mortar aspects such as rent collection, maintenance, estate managemnet, allocations and tenancy management

As well as social factors such as financial inclusion, health & welbeing, community & belonging, child development etc.

Approach also varies according to local factors as well as other external factors such as changing govermnet policy eg. welfare reform (stronger focus on arrears management and maximising income) and localism. Customer expectations, technology, VFM and efficiency demands etc

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