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Compass (Notifications (Set up all notifications on SendGrid, Amend…
Compass
Notifications
Set up all notifications on SendGrid
Amend notifications where necessary
Work with Ben and Fa in the automation process
Liaise with SendGrid when issues arise
Look at SF integration and ensure all working ok
Create/amend segments where necessary
Compass Campaign
Work with VK MP GF to identify what we want to achieve from the Campaign
Review proposals from FOTH and Quell
Participate however is needed during campaign
Survey
Create survey to send to customers
Collate answers and analyse
Use answers to shape future development
Landing page
ensure all content is up to date on the landing page
Liaise with Ben and Fa to update
In the future this may be able to be edited by us
Customer emails
monitoring the support@ and compass@ email addresses
Responding to customer questions
Forwarding any emails to relevant BD team
Videos
Produce videos to help demonstrate Compass
Potentially create one video per service to show what each does
Set up new users on SF