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5 WHAYs - Late Tickets (Lack of workforce (There is one person to answer…

- - - - The assistant is the unique person that speak in english - So he has the key user activities (and other activities) under his responsibility.
        
        Other people of the departament is not able to speak in english.
        
        Comments: In the last five days was opened 60 tickets by assistant as a key user
  - - - Don't have an especific time to answer the ticket
- - - - Lack of procedure and standardization
        
        Don't have an especific time to answer the ticket
- - - - Only have one people sometimes don't arrive before 9:00 a.m
      - There is only one assistant to do it.