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Help & Assistance (Buy on BM (Customer care & warranties (The…

- - - - What condition will the battery be in?
      - SIM card: what format, what compatibility, etc.?
      - In what condition will my product be? What do the grades mean (Stallone, Shiny, etc.)?
      - How do I get technical information on a product?
      - Do waterproof devices stay waterproof when they're refurbished, particularly smartphones?
    - - Accessories: Are they included? Are they original?
    - - Why is there a price difference on the same product?
      - Where do the crossed out prices (the "original prices") on the page come from?
    - - In what condition will my product be? What do the grades mean (Stallone, Shiny, etc.)?
      - Can we get photos of the actual products?