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NOSIE (Need (to own IP, system, where ongoing changes are easy to change,…
NOSIE
Need
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system, where ongoing changes are easy to change, could be covered by TCC business users (e.g dictionary values)
get off exisiting CRM platform (tasks, cases, orders)
(optional) There are Focus groups, defining gaps/backlog for CRM development
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working & migrated system before July 2019 (hard deadline 2019 - should not be mentioned in Management Summary)
Outcome
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extendable, configurable tool, possibly by business users
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reduced TTM for new configuration, services TCC provides
Solution
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Discovery Phase (1month)
- functional requirements (backlog)
- design documention
- revised project costs & timeline
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