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community services week 3 (duty of care (factors (risk of harm,…
community services week 3
listening
active listening
asking open ended question
paraphrasing
open body language
reflective listening
minimal encouragment
paraphrasing
reflective feeling and content
effective communication
be respective
listen
develop shared understanding of conerns and needs
don't make assumptions
speak clearly
characteristics of helping relationships
congruence
unconditional positive regard
accurate empathetic understanding
concerns
private
personal health
disagreement with neighbours
public
crime
drug babuse
dealer targeting school children
duty of care
encourage participation
safe work practices
confideniality
factors
risk of harm
precausions to be taken
professional
standardsand legistlation
policies and proceedures
meeting requirements
follow directions
ensure your role is known
professional behavious
fulfilling promises
keeping scheduals
time keeping
legistlation
disability disc act 1982
age care act 1987
privacy act 1988
racial discriminatiojn act 1975
children and comm service act 2004 (wa)
comm protection offender reporting act 2004 (wa)