Please enable JavaScript.
Coggle requires JavaScript to display documents.
Assist Call (negative cases (no permission :check:, attempt to connect to…
Assist Call
negative cases
no permission :check:
attempt to connect to already assisted call :check:
check that ending the assist call does not end the original call :check:
emergency call can not be assisted :check:
emergency ringback can not be assisted :check:
assist call interrupted by features :check:
transfers
PSTN :check:
warm/cold :check:
blind :check:
call flip :check:
BLF pickup :check:
promoting to RCC :check:
move the call by another secretary :check:
telco features disabled for assist call :check:
Call recording :check:
all the transfers :check:
call park :check:
*8xx codes are ignored as not supported :check:
Assist call from boss to secretary if the call was made on behalf by boss :check:
no permission needed :check:
several secretary's calls are assisted at the same time by different bosses :check:
NEGATIVE :check:
can not connect an assist call to the call handled by the secretary on behalf of another boss :check:
attempt to connect to already assisted call :check:
secretary permission :check:
permission granted - assist call is established :check:
Call Recording :check:
secretary does not get into recording of boss' call :check:
BLF Pickup then Assist :check:
caller ID :warning:
several calls of Boss are assisted at the same time by different secretaries :check:
Beeps played :check:
No MOH if assisted call is on hold :check:
BCA pickup then assist :check: