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Sol Arch Innovation (Engagement (Lack of engagment with POs, Not enough…
Sol Arch Innovation
Engagement
Lack of engagment with POs
Not enough time with Campus
People do not have time for SARs
PO / SMEs take a while to respond and it is hard to get their time
Sol Arch needs to be able to get people's time easier
Duplication of effort
Not sure about other teams' processes
Lack of movement on some issues
JIRA Admin
JIRA being out of date
Odd workflows
Unclear ownership
No one looks at comments on JIRA
noone reads the SAR guide on Confulence so SARs are raised badly
SARs in Awaiting Approval don't get answered
Some SARs do not make sense
People do not look at comments on SARs they are tagged in
Governance and Principles
Not enough team SMEs to go to for answers
Blame game / responsibility shifting
Too many forums that are not joined up
We ask CS too much
David being a bottleneck
Too many processes not joined up
Over-relaiance on Sol Arch to resolve
Communication
Scope of SLP not communicated
Lack of communicating to everyone what we are working on
No prcess to communicate to all SLP eg outcomes from DA
Not clear on solution updaes within Sol Arch
No HL flows of what SLP does
Not clear who is who in the office
Team Awesomeness
Not enough time for team
Lack of Sol Arch space
What's the way forward for Sol Arch
How do we add value beyond resolving DDs and SARs
Unhealthy snacks in the office
Sol Arch don't get much feedback from other teams on project
Meetings
Wrong people in meeting
People late to meetings / not turning up
Too may meetings
Meetings getting derailed
Not knowing about UoM people availability (cannot see their calendars)
Bad Vibes
Negativity from business
Sol Arch mainly focued on problems
not enough celebration of good work
Everyone hates us becasue they never see us unless it is bad
Conflicting Demands
Priorities unclear across teams
lack of prioritisation principles
feeling like we are being pulled into a million directions