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CUSTOMER TAX INVOICE PROCESS (Channels of CS Communications (JUMIA CS…

- - - - VIR communicates with the Vendor via Email with the required documents SLA 48 Hours for Soft Copy and 5 BD for Hard Copy
        
        TAX Invoice Received {Hard Copy} :check:
        
        VIR updates the Ticket with the documents received {Hard Copy}
        
        JUMIA CS receives the TAX Invoice {Hard Copy}
        
        JUMIA CS communicates with the Outbound Team via Email for documents Pick Up
        
        Out-Bound Team Print the AWB with "0" Amount for documents delivery to Customer
        
        1 more item...
        
        TAX Invoice Not-Received :red_cross:
        
        VIR updates the ticket flagging that documents requested are Out of SLA
        
        JUMIA CS communicates the update with the Customer for items return
        
        Customer doesn't want to return :green_cross:
        
        Case Closed
        
        Customer approved return :check:
        
        JUMIA CS creates a pick up Return Request
        
        1 more item...
        
        TAX Invoice Received
        {Soft Copy} :check:
        
        VIR updates the Ticket with the documents received {Soft Copy}
        
        JUMIA CS receives the TAX Invoice {Soft Copy}
        
        JUMIA CS communicates with the Customer with the requested documents via {Email}
        
        Case Resolved/Closed #