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5.1 THE ROLE OF OPERATIONS MANAGEMENT (Operations managers must be…
5.1 THE ROLE OF OPERATIONS MANAGEMENT
Operations managers must be concerned with
Quality
Flexibility and innovation
Efficiency of production
Relationship between operations & other business functions
Operations managers
Need to ensure that the appropriate quantity of the good or service is made available
Need to work closely with the human resources department
Operations decisions
often require funding
The Production Process
The degree of value added to the inputs depends on
The efficiency with which the input resources are combined and managed
Being able to convince consumers to pay more for the good or service than the cost of the inputs
The design of the product or the nature of the service
Involves many stages:
Organising operations so that production is carried out efficiently
Deciding on suitable production methods
Converting a consumer need into a product that can be produced efficiently
Setting quality standards and checking they are maintained
Resources
Labour
Land
The Role of Operations Management
Social sustainability
Ecological sustainability
Economic sustainability