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JVV KONSULT COMPANY PROCESS (For Jollibee Projects (Receive project info…
JVV KONSULT COMPANY PROCESS
Marketing (lead generation, bring potential customers)
Referral
Word of mouth
Problem: inconsistent stream of clients?
Solution: use social media for brand awareness/positioning
Sales (revenue generation)
Architectural, Engineering, Project Management, Interior Design
Problem: inconsistent income, average is P200K/month instead of P500K goal
Solutions: get client to pay before doing the work
Operations - Production, Delivery, IT, Service (deliver value, create happiness and results)
Blueprint printing
Client meetings
All deliverables
Architectural Plans
Perspectives
Lumion Videos
Engineering Plans
Structural
MEPF
Problem: late submissions, ???
Solution: ???
R&D (new product, new service)
N/A
Accounts & Finance (insights, compliance, accountancy)
eBIR Monthly Filing
eBIR April Annual Filing
Problems
late client payments
no proper billing tracking (can't track if billing is paid or not) AND CO not good enough for tracking, I think
60%, 30%, 10% client billings
Solutions
send AND CO email reminders,
plug all projects inside AND CO?
or recreate billing tracker inside Google Spreadsheet so Papa can easily access too
print all billings in advance then keep in a folder
HR (recruitment, people development, training people)
Upwork hiring
Problem
inconsistent 15/30 payments
no proper tracking of deliverables
fear that staff will suddenly stop working
inconsistent communication/progress updates
Managing staff (Julius, Efren, Ruben, Rey)
Solution
create an agreement/contract and make staff sign
copy contract from Giang
use AND CO contract as reference too
make them do progress updates every single day (through Messenger or Slack)
get staff to take to take a
personality test
Management (clarity, acceleration, strategic growth)
Short term goal: stabilize client work and income stream?
Long-term goal: digitalize products/services?
Problems: Papa's resistance and not following Mama's ideas hahaha
Solutions:
For Jollibee Projects
Receive project info from Bobby through gmail
Receive and sign(?) notice to proceed
Handover project details to staff
Staff will work on architectural plans
JVV/GVV will check work of staff
Revise of work of staff if needed
Send plans to Bobby through email
Revise work according to feedback then submit again
Email NTP billing
Email the rest of the billing
Print all billings and NTP
Print plans on blueprint
Print Transmittal Letter
Submit to Jollibee office. Make sure Transmittal Letter is signed.
Problem: Jollibee doesn't pay right away. Usually after 3 months the project has ended, late/rushed work and submissions
Solution: be patient
identify right away if drawing files sent is complete
have a record of the accounting for expenses per project
For Other Clients
Receive project details through face to face meeting
Give printed or written proposal
Get client to agree and sign the proposal
Yes
Inform staff about project details
Set clear project deadlines
Review staff work and revise according to feedback
Send to client next billing
???
Send Deposit billing or ask after client signs the proposal
No
Don't start working on project
Negotiate or propose different terms
If client agrees, go to Yes branch
Problem: Papa works on the project right away w/o the proposal and initial deposit
Solution: follow the process
Action Plan
We need to fix the process and funnel first before doing online marketing
document all processes right now from initial client meeting to final work and billing submission
document through mindmap or Google Docs
edit/add notes about parts that can be improved
Plug all projects inside AND CO then update billing status
create and send contracts/agreements to staff (project basis)
create design fee agreement
follow Jollibee process (design agreement, NTP, full deposit)
hire sketchup artist/someone to do perspective