Service Innovation Lab Work Delivered 2017-18 Financial Year

Proactive entitlements

Emerging technology and futures research

Reusable components

Community and industry engagement

Capability uplift

Life Event based services

Turning 65

Exploring user needs of 55-70 year olds (discovery work)

Analysis of existing user research (blog and datavis)

Future state modes of govt service delivery (prototyping)

Rates Rebates

Service Discovery Report (report)

All blogs (blogs)

Moving into Alpha blog

The MVP/Alpha for testing (Alpha) ✅

Special guest speakers

Liam Maxwell - UK National Tech Advisor (May 2017)

Estonian visit and comparison (blog)

Lessons on collaboration (blog by Michelle Edgerley)

Service Innovation Toolkit (wiki) ✅

Reverse engineering the future (exploratory blog) ✅

MSD's Digital Transformation journey (case study)

Transitioning to Tertiary Education

Early design spring outputs (pre-discovery)

Services Register/Finder

Early research (blog)

Research

Industry & community needs from Gov as a Platform (workshop)

Why I took time on secondment (blog by Jennifer Geard)

SmartStart

Design sprint on finding relevant entitlements (blog)

Another view on the Design Sprint (blog by Beth Davies)

SmartStart: a federated service life event story (blog)

Government as a Platform Value Proposition (paper) ⭐

Emerging tech events

Let's chat about emerging tech (with guests from US and UK)

Legislation as code and better rules

All blog posts around "Better Rules" work (blogs)

Better Rules Discovery Report (report)

OpenFisca for legislation as code (Alpha) ✅

Better Rules Hackathon (Wellington)

Measurement (Lab, MPI, Whare Hauora, Help4U, MSL)

LabPlus: Live it and breathe it (Grace Kim, grad)

Virtual & Augmented Reality (Callaghan Innovation, AWE, Lab, WCC, Te Papa, Show How)

Exploring Optimistic Futures (50 year VR experience) ✅

Service Register 1.0: Family Services Directory (API enabled) ✅

Victim of Crime

Introducing the Victim of Crime life event (blog by Emma Martin)

APIs for Service Delivery (GCDO, National Library, MBIE, Kiwi Hub, Media Suite, Scuttlebutt, Lab)

Third party service delivery

Exploring user needs with the Citizen Advice Bureau (discovery)

The value of open data infrastructure for service delivery (blog)

Exploring API Security (blog and needs analysis)

Research

Using life events for creating long term strategic value (blog)

Design sprints, game design & govt (by Hazel Bradshaw)

Lessons from a French State Incubator - Matti Schneider

Connecting with innovation labs (Auckland & Tauranga trip)

Service design nitty gritty (blog)

Artificial Intelligence and what feeds it (AI Forum, FaceMe, Callaghan Innovation, CitizenAI, StatsNZ, Lab)

Entering Tertiary Discovery Report (publication)

Services Near Me (based on services register) ✅

Financial Help (based on legislation as code) ✅

Community Services Card

Strawman based on previous user research (prototype)

Deidentified Service Analytics Evidence Base (experimental)

Problem definition and early user needs report (report)

Exploratory POC report (report)

Mobile search tool for family services (reusable code) ✅

Renting a Property (MBIE/HC)

Life event discovery (report to be published)

Notice of Sale (early discovery with Councils)