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Service Innovation Lab Work Delivered 2017-18 Financial Year (Capability…
Service Innovation Lab Work Delivered 2017-18 Financial Year
Proactive entitlements
Rates Rebates
Service Discovery Report
(report)
All blogs
(blogs)
Moving into Alpha
blog
The MVP/Alpha for testing
(Alpha) :check:
Community Services Card
Strawman based on previous user research
(prototype)
Notice of Sale (early discovery with Councils)
Emerging technology and futures research
Future state modes of govt service delivery
(prototyping)
Reverse engineering the future
(exploratory blog) :check:
Emerging tech events
Let's chat about emerging tech
(with guests from US and UK)
Measurement
(Lab, MPI, Whare Hauora, Help4U, MSL)
Virtual & Augmented Reality
(Callaghan Innovation, AWE, Lab, WCC, Te Papa, Show How)
APIs for Service Delivery
(GCDO, National Library, MBIE, Kiwi Hub, Media Suite, Scuttlebutt, Lab)
Artificial Intelligence and what feeds it
(AI Forum, FaceMe, Callaghan Innovation, CitizenAI, StatsNZ, Lab)
Exploring Optimistic Futures
(50 year VR experience) :check:
Reusable components
Services Register/Finder
Early research
(blog)
Service Register 1.0: Family Services Directory
(API enabled) :check:
Mobile search tool for family services
(reusable code) :check:
Research
Industry & community needs from Gov as a Platform
(workshop)
Government as a Platform Value Proposition
(paper) :star:
The value of open data infrastructure for service delivery
(blog)
Exploring API Security
(blog and needs analysis)
Legislation as code and better rules
All blog posts around "Better Rules" work
(blogs)
Better Rules Discovery Report
(report)
OpenFisca for legislation as code
(Alpha) :check:
Better Rules Hackathon (
Wellington
)
Deidentified Service Analytics Evidence Base (experimental)
Problem definition and early user needs report
(report)
Exploratory POC report
(report)
Community and industry engagement
Special guest speakers
Liam Maxwell - UK National Tech Advisor
(May 2017)
Estonian visit and comparison
(blog)
Lessons from a French State Incubator
- Matti Schneider
Third party service delivery
Exploring user needs with the Citizen Advice Bureau
(discovery)
Capability uplift
Lessons on collaboration
(blog by Michelle Edgerley)
Service Innovation Toolkit
(wiki) :check:
MSD's Digital Transformation journey
(case study)
Why I took time on secondment
(blog by Jennifer Geard)
Another view on the Design Sprint
(blog by Beth Davies)
LabPlus: Live it and breathe it
(Grace Kim, grad)
Design sprints, game design & govt
(by Hazel Bradshaw)
Connecting with innovation labs
(Auckland & Tauranga trip)
Life Event based services
Turning 65
Exploring user needs of 55-70 year olds
(discovery work)
Analysis of existing user research
(blog and datavis)
Transitioning to Tertiary Education
Early design spring outputs
(pre-discovery)
Entering Tertiary Discovery Report
(publication)
SmartStart
Design sprint on finding relevant entitlements
(blog)
SmartStart: a federated service life event story
(blog)
Services Near Me
(based on services register) :check:
Financial Help
(based on legislation as code) :check:
Victim of Crime
Introducing the Victim of Crime life event
(blog by Emma Martin)
Service design nitty gritty
(blog)
Research
Using life events for creating long term strategic value
(blog)
Renting a Property (MBIE/HC)
Life event discovery (report to be published)