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NEW ZEAL (Tech for seniors (medication (locator (doctor, clinic, chemist),…
NEW ZEAL
Tech for seniors
games
brain activation
medication
reminders
#
monitors
progress
deterioration
locator
doctor
clinic
chemist
study symptoms
delivery
med products
medicines
reports
social connect
lonliness
friends and family
news
relevance
time-occupying
day-to-day activities
independence
simplification of tasks
pay bills
reminders
medications
check-ups
drink water
entertainment
music
shows
EMERGENCY
falls
locations
PROBLEMS
new tech. adaption
age-related disabilities
dexterity
default keypad !!
eyesight
keypad doesnt have alphabet preview
un-hide password
fears
online
data submission
missing from current system
a simplified, senior-friendly UI
attaching health records
vendor management
API?
alter service
pause
reschedule
comment on service
location
give live-updates to the seniors
monitor by backend
language
dealing with updates
outdated version of mobile OS
RESEARCH
team
CHENNAI
18 care specialists
BANGALORE
5 care specialists
NZ Basics
Simplified flow
login
get a service
completed
"NewZeal should be the first thing they think of"
users
what types of users
do they call directly
what questions about the company
specific requests
why are they not on the platform
orders
who calls
70 : 30
::
seniors : sponsors :red_flag:
how many a day
around 4/day
most frequent
medical services
services
care specialists
care specialist + vendor
buckets of services
FINANCIAL SERVICES
pension
banking
insurance
postal
PERSONAL CARE
groceries and supplies
social activities
technical tutoring
on-demand services
plumber
carperter
maid
electrician
grooming
driver
clerical
laundry
chaperone
legal
documentation
police and govt.
payment and assistance
cremation services
leisure activities
HEALTH CARE
nursing
attendor / chaperone
doctor appointment
on-call
appointment
medical report
diagnostic appointment
report collection
medicines
purchase
reminder
existing platforms
GLOBAL
honor
Philips homecare
Portea
nightingale
arcare
nurse next door
Sensely
INDIAN
anvaaya
samarth
KEY FINDINGS
From seniors
Hesitation to download the app
The ones who downloaded the app were ok with it
“Too many services are available”
reliability is key
I dont want to feel old
learning new skills after an age is tough
PREFER TALKING
nice to be provided a recommendation
from care specialists
Monitoring the care specialist through maps - updates on the location
Holiday definition for booking scheduling
Keep health records and other things
A shopping list - general {more intuitiveness}
Calling shortcuts from NZ itself (?)
Daily blog notifications to promote vendors and aggregators
Problems - downloading, and updating
Booking for more than 1hour - even a 5hr. Service is counted as 1 (have to complete 60/month)
Location for registering
Setting up name first name last name
Can’t change email id after registering
Task timing get reset when we shut the app
Notifications aren’t there (for the care sp.
"New Zeal should be the first thing they think of"
:star:
order number in 'My Orders' section
v2.0 of NewZeal
sensors in environment
wearables
AI companion
chatbot
smart speaker
next version