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Customer Centricity (What Do We Hope To Do In The Future? (New Roles…
Customer Centricity
What Do We Hope To Do In The Future?
New Processes
Multi-channel Comunication
Emails
SMS
Social Media
New Policies
New Training's
New Roles
Customer Relationship
Customer Success
Loyalty Programs
Mobile App Development
Data Secutiry
New Tools
CRM
Clear Direction That Everybody Understands
Long Term Commitment
Make Course Correction
Core Values
Set Goals
Survey
Retention (NPS)
Big Data
Scoreboard
What Outstanding Service Looks Like?
Identify Customers Needs
Respond to Customers Specific Needs
and Potential Dissatisfaction
Anticipate Customers Needs
Pro-activeness on Customers Dissatisfaction
Reduce Customer Churn