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COUNSELLING (KEY COUNSELLING SKILLS (Basic Empathy, Listening
Verbal…
COUNSELLING
KEY COUNSELLING SKILLS
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Listening
- Verbal Messages
- Nonverbal messages
- Whole context
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BENEFITS OF COUNSELLING
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Higher productivity, Job satisfaction
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Determine Goals
- Choosing & prioritizing goals and objectives
- Making commitments
Decide Plan of Action
- Finding Alternatives
- Decision-making
- Specific steps
Defining Problem
- Examine
- Prioritise
- Focusing on the Perspective
- Acceptance of problem
- Emphasizing on self-responsibility
- Analyzing & solving problems
Developing Relationship
- Respect
- Genuineness
- Empathy
- Equality
- Listening
- Confidentiality
Do Follow-up
- All talk & no action
- Emotional Block
A process whereby the counselor helps the employee to cope with his problems using his own resources
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