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CI System for Group Project (Topic: Intimacy Relationship of AirBnb (What,…
CI System for Group Project
Topic: Intimacy Relationship of AirBnb
What
Create
Improve Airbnb platform, enable the customers and hosts give real feedback,communicate their feelings and thus help to build good relationship
Decide
Deciding whether to let clients uploading the photos as a supporting document of their comment
Evaluate and select which ideas or feedback and suggestions should be adopted based on a serial criteria such as : Cost and benefits analysis, the protection of personal information provided by users and landlords, the expected return of the ideas, the number of new functions can be offered
Deciding whether to introduce a penalty system or blacklist system for host and clients which have bad practice.
Who
Crowd: Guests that has booked rooms on Airbnb; Hosts who have rent their rooms.
Hierarchy:The management team of Airbnb.com use Hierarchy to decide which suggestions for the improvement of Airbnb.com should be given a try and assign their employees with related proprietary skills and knowledge to follow those suggestions or recommendation.
Why
Love and Glory: Share their feelings to let more people know about their accommodation and contribute constructive suggestions to build up an user-friendly and improved Airbnb.com for satisfying stack-holders expectations.
Money: Could be discount, or points given for the reviewers or guests..
How
Collection
The different style houses are provided by different host independently and with their own unique design which make AirBnB a collection
Hosts and guests write reviews to each other about their AirBnb experience whether good or bad to let other people know
Collaboration
Guests put various information to their profile to provide a good impression to the hosts.