SAL013
Site Readiness
QC Form
Weather Delays
Final punch list
Conversation with the customer up front
Why these are important
Sets jones apart
Differentiator
Unpainted walls
Protect you as the customer from GC's
Create doubt in competitor's ability that we think about these up front
4 key elements of the conversation
Provide case studies for the customer on the benefit of this
One complete punch list instead of multiple from all subs
Electrician, Architect, GC, Customer may all have separate items
Customer agrees to pay when the punch list is complete
Potential issues
Wind
rain
snow
ice
lightning
safety related issue
Won't mobilize unless it is safe
Out of our control
SOW
contract
Bid Quals
Factual data
Re-mediating one punch list is more effective than multiple lists
How to handle potential customer objections
Our SOW does not include weather
Our proposal in your contract does not include weather
Our contract says we do not own the weather
Be prepared, have your script, practice your script
Quality is controlled at the plants
QC standards
LA and NV where appropriate
Customer sign off before shipment
Physical inspection or photos
Discuss certifications
Can be a tool to hold GCs accountable
From inception to install