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Customer Care/NOC (Standard Trouble Shooting (Does Not Work - Escallate…
Customer Care/NOC
Standard Trouble Shooting
Works, Close Ticket :tada:
Does Not Work - Escallate
Escalation Works - Close Ticket :tada:
Escalation Does Not Work
Dispatch Tech
Solve Primary Problem
Contact NOC and Verify System
NOC Verifies System
Tech Moves to System Check
Connectors, UPS Batteries, Cables, Etc.
Tech Shows Customer the Repair
Tech Checks Site Card
Tech Makes any Asset Panda Changes
NOC Closes Ticket :tada:
Customer Has Problem
Emails Ticket
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Calls NOC
-
Calls or Emails PM
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