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Conflict (Conflict is the expressed struggle between two or more…
Conflict
Conflict is the expressed struggle between two or more interdependent parties who perceive incompatible goals, scarce rewards, limited resources and interference from the other party in achieving their goals
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- Conflict is a destructive disturbance of the peace.
- The social system should not be adjusted to meet the needs of members; rather, members should adapt to the established values
- Confrontations are destructive and ineffective.
- Disputants should be punished.
In contrast to seeing conflict as destructive, it is possible, even healthy, to view conflict as a productive natural outgrowth and component of human relationships.
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- Conflict is a normal, useful process.
- All issues are subject to change through negotiation
- Direct confrontation and conciliation are
valued.
- Conflict is a necessary renegotiation of an implied contract—a redistribution of opportunity, release of tensions, and renewal of relationships.
Affective conflict: Affective conflict arises when we have incompatible feelings with another person.
Conflict of Interest: This type of conflict arises when people disagree about a plan of action or what to do in a given circumstance.
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Cognitive Conflict. Cognitive conflict is the difference in thought process, interpretation of events, and perceptions.
Negotiation of Selves Conflict: This occurs when our identities and how we think the other person sees us conflict.
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Steps of win-win problem solving, Except for the first step, each step of win-win problem solving requires that you communicate with the person with whom you have the conflict.
- Identify your problem and unmet needs to yourself (What do you want? = “Wants” and Why do you want it? = “Needs”)
- Make a date with them to find the right time to talk about the problem
- Describe your problem and needs to them using I-Language
- Ask them to paraphrase you to make sure they understand what you said
- Ask them what they want and need (What do they want and why do they want it?)
- Paraphrase their wants and needs to be sure you understand them
- Follow-up on the solution to see if modifications are needed