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Comm. Climate (Supportive language: (Empathy: Verbal and nonverbal…
Comm. Climate
Supportive language:
Empathy: Verbal and nonverbal displays of support. Paraphrasing, prompting, validating, supportive language
Equality: Speaker may have greater talents, but communicates that they see you as having equal worth as a person.
Spontaneity/Honesty: Direct honest communication with no underlying agenda and it is not evaluative.
Problem-Solving Orientation: Collaboration on a solution that is satisfactory to both. Win-Win. Asks instead of tells
Flexibility: Would rather investigate than debate. Characterized by “maybe” “perhaps” “this is how I see it” and more tentative language.
Description: Neutral statements that describe observable behavior. Give it context and report its impact on you.
Defensive language:
Strategy: Manipulation, calculation. Having an unspoken agenda.
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Superiority: Speaker reminds you frequently of their perceived greater status. Uses position or social role as a reason why the other should do something.
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Certainty: Sees things in a singular way. Characterized by “always” “never” “only” language. Has low tolerance for disagreement.
Climates:
Confirming: when we receive messages that demonstrate our value and worth from those with whom we have a relationship.
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