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Week 1: Introduction to Enterprise Systems (ES) (Motivations (Operational…
Week 1:
Introduction to Enterprise Systems (ES)
Role of IS in Enterprise
Strategic Planning
Support tactical and strategic decisions
Management Control
Operational information need through effectiveness e.g. exception reporting, process insigh
Operational Control
Focus on efficiency
Getting routine things e.g. payroll calculation, inventory reports done quickly
Evolution of Enterprise Systems (Slide 11 to 12)
What is an ES?
Commercial software packages
Business process reengineering (BPR) vs. customisation
Seamless integration of all information
E.g. accounting, HR, supply chain, customer information etc.
Best Practices
Best way to run business processes
E.g. specific built-in steps for processing a customer order
BPR
Support all of company's business activities
Motivations
Operational Benefits
Managerial Benefits
Strategic Benefits
IT Infrastructure
Organisational Benefits
Major Influence on ES Marketplace
Globalisation of Commerce
Customer focus
Technological change (Internet)
E-Business and ES are complementary technologies
Methods to access ES
On-premise platform (In-house)
Cloud
Hosted
Subscription
Mobile connection
From Backbone Operations to Collaboration