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Information (mail Mail_svg (Process (check who is it for Who-is-it-for…
Information
mail
Process
check who is it for
check for attachments
don't open
Transmit
hand deliver it
e
mailbox for that person
visitors
Process
who they want
get their details
reason for visit
Transmit
Take details of where to send
guide and wait
giving information
calls
Transmit
Transfer call
tell them what they want to know
take messgae
Process
who they want to speak to
Get their details
reason their calling
