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Conflict (steps to a win-win problem solving (negotiate a solution…
Conflict
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types
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cognitive
the difference in thought process, interpretation of events, and perceptions
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assertive message
- describe the observable behavior
- offer your interpretation
- desribe how the behavior makes you feel
- desribe the consequences of the ongoing behavior
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orientations
Destructive
- conflict is a disturbance of the peace
- the social system should not be adjusted to meet the needs of members; rather, members should adapt to the established values
- confrontations are destructive and ineffective
- disputants should be punished
Productive
- conflict is a normal, useful process
- all issues are subject to change through negotiation
- direct confrontation and conciliation are valued
- conflict is a necessary renegotiation of an implied contract
definition
the expressed struggle between two or more interdependent parties who perceive incompatible goals, scarce rewards, limited resources and interference from the other party in achieving their goals