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Communication Climate (how to evoke (problem orientation instead of…
Communication Climate
how to evoke
describe instead of evaluate
problem orientation instead of control
opens up a range choices and shares decision making
be spontaneous instead of strategic
refraining from trying to manipulate others
respond with empathy instead of neutrality
demonstrates a sense of concern for them and for our relationship with them
equality instead of superiority
expressing mutual trust and demonstrating genuine openness to his or her views
be flexible instead of certain
demonstrates open mindedness and flexibility
Types
Disconfirming climate
receiving messages that suggest we are devalued and unimportant
escalatory conflict spiral
meeting defensiveness with defensiveness. And then things spiral out of control
self-perpetuating spiral
positive spirals are when one partner’s confirming message leads to a similar response from the other person, which encourages the partners to continue the behaviors.
Confirming climate
receiving messages that demonstrate our value and worth from those with whom we have a relationship
Implication for communication
being aware of patterns of comm that contribute to stability and well-being
changing patterns of comm to affirm and support one another
Definition
overall feeling or emotional mood between people
Defensive communication climate
patterns of behavior to evoke this (Gibbs)
control
when we perceive that someone is attempting to change us or impose on us a solution for a problem
strategy
when we perceive that someone is trying to manipulate us to conceal their true motives
neutrality
when we perceive that someone is indifferent to our feelings
superiority
when we perceive that someone assumes that they worth more or have higher status than us
certainty
when we perceive that someone holds an unyielding position that is not open to dialogue
evaluation
when we perceive someone is judging