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Ticketing System, Customer (Fills details (Submit (Ticketing System (FRT…

- - - - FRT of the Team
        
        Reviews the Ticket details, category, complexity level and Urgency
        
        Expected TAT of the ticket <=1 day
        
        Provides Resolution and close the ticket
        
        Missing Information
        
        Contact client for more information
        
        No response from client
        
        Transfer the ticket to the Non-FRT executive.
        
        3 more items...
        
        Expected TAT > 1 Day; Involvement of other team required