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OBSTACLES TO COMMUNICATION (HOW CULTURES DRIVE BEHAVIUORS (Julienne…
OBSTACLES TO COMMUNICATION
AVOID TENSION IN THE WORKPLACE
get first to know the culture of the work place
in different cultures many gestures have different meanings
7 Cs of communication
in order to be clear when you talk to your colleagues
correct
concrete
coherent
concise
complete
clear
courteous
BARRIERS
10 barriers to communication
cultural noise
lack of common experience
phisiological barriers
ambiguity and overusage of abstructions
language
infos overload
attitudes
jumping to conclusions
phisical barriers
barriers to ICC
ethnocentrism
tolerance
lack of awarness
prejudices
agressive nationalism
racialization
egocentrism
othering
how can we overcome these barriers?
Involving all the people
A truly diverse work group will benefit from process leadership
Team organizational interdependence
Improve your own listening skills
Remember that group communication involves norms
Mutual respect is important too
Difference helps
Do not disregard alternatives too quickly
HOW CULTURES DRIVE BEHAVIUORS
Julienne Bourelle was surpsised when in the Grand-Place of Brussels a strange man talked to him
he had been living in Norway where people don't use to talk to strangers
another time in Spain during a guide in a wine producer factory the guide stopped talking because she wasnt receiving the attention she expected
this all because of different face reactions and expressions to say "i'm interested"
we see world through cultural glasses
his aim is not to connect cultures
It's not about what you see, but what you perceive
benefit from diversity
stereotyping can be either
harmful when
Used as a moral judgment
Inaccurate
Not consciously held
First, only and last guess
Stay by your initial attitude
helpful when
Descriptive rather than evaluative
The first best guess
Accurate
Modified by further observations
Consciously held