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Ch8. Crisis Response (Content (Instructing information (Physical harm…

- - - - People injuried
      - Level of distress
    - - Media coverage
      - Media utilisation of crisis message
      - Market share
      - Reputation
      - Stock price
- - - - Inform stakeholders how to protect themselves
        
        How? Evacuation
        
        How? Adequate shelter-in-space
        
        Where? To go for safety
        
        How? Return defective product
    - - Interm planning
        
        If? How to get things back to normal?
        
        How? To let staffs get to work?
        
        How? Shall supply chain get back to normal?
  - - - Corrective action
        
        Employees assistance programs for Post
        Traumatic Stress Disorder (PTSD)
        
        Organisation of memorials
        
        Defusing session: Trained/untrained peers to share their feelings
        
        Debriefing: professional psychologists providing suggestions on what they can do
  - - - Belief of assigning responsibility
        
        Shape their responses
- - - - Mgt misdeed
      - Injuries
      - X injuries