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Conflict (Types of Conflict (Affective conflict: incompatible feelings…
Conflict
Types of Conflict
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Cognitive conflict: the difference in thought process, interpretation of events, and perceptions.
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Conflict Management
AVOIDING/DENYING: I lose, you lose
ACCOMMODATING: I lose, you win
COMPROMISING: I lose, you lose (I win you win a little?)
COMPETING: I win, you lose
COLLABORATING: I win, you win
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Conflict as Destructive
- Conflict is a destructive disturbance of the peace. 2. The social system should not be adjusted to meet the needs of members; rather, members should adapt to the established values. 3. Confrontations are destructive and ineffective. 4. Disputants should be punished.
Conflict as Productive
- Conflict is a normal, useful process. 2. All issues are subject to change through negotiation. 3. Direct confrontation and conciliation are valued. 4. Conflict is a necessary renegotiation of an implied contract
Assertive Message
1.Describe the observable behavior. 2.Offer your interpretation of the other person’s behavior 3.Describe how their behavior makes you feel. 4.Describe the consequences of their current and ongoing behavior. 5.Describe your intentions.
is the expressed struggle between two or more interdependent parties who perceive incompatible goals, scarce rewards, limited resources and interference from the other party in achieving their goals
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