Communication climate (Gibbs model of defensive communication climate…
Gibbs model of defensive communication climate
Evaluation: When we perceive that someone is judging
Control: When we perceive that someone is attempting to change us or impose on us a solution for a problem
Strategy: When we perceive that someone is trying to manipulate us or to conceal or disguise his or her true motives
Neutrality: When we perceive that someone is indifferent to our feelings and unconcerned about our welfare.
Superiority: When we perceive that someone assumes that he or she has a higher status or worth that we do or acts in a unilateral manner that shuts out feedback
Certainty: When we perceive that someone holds an unyielding and dogmatic position that is not open to dialogue.
Describe instead of evaluate
Problem orientation instead of control
Spontaneous instead of strategic
Empathy instead of Neutrality
Equality instead of superiority
Flexible instead of certain
Confirming and disconfirming climates
Confirming climates: are messages that demonstrate our value and worth from those with whom we have a relationship
Disconfirming climates when we receive messages that suggest we are devalued and unimportant. Causes defensiveness.
Maintaining stability and well being of a relationship
There are patterns in both negative relationships and positive relationships. It all comes down to perception, seeing if someone sees the glass half empty or half full.
Effective interpersonal communicators maintain the stability of their relationships by providing reassurance and commitment to their relationship.