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Conflict (Types of Conflict (Affective conflict (when we have incompatible…
Conflict
Types of Conflict
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Cognitive Conflict
the difference in thought process, interpretation of events, and perceptions
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Assertive Message
- Describe the observable behavior
- Offer your interpretation of the other person's behavior
- Describe how their behavior makes you feel
- Describe the consequences of their current and ongoing behavior
e.g. "I want you to know how much it upsets me when you don't look at me." or "Please come to work on time."
What is Conflict?
Conflict is the expressed struggle between two or more interdependent parties who perceive incompatible goals, scarce rewards, limited resources and interference from the other party in achieving their goals.
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