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Operations Strategy (Performance Objectives (Flexibility (Ability to…
Operations Strategy
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Performance Objectives
Flexibility
Ability to change what you do: Variety (more than 1 product) / Mix (Different types of customer / product) & Volume (how much you produce dependant on market)
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Dependability
Keeping your promise, delivering promises
Quality
High performance products, quality through perception
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Performance Trade-offs
Delivering some quickly, by reducing the number of check points, quality questionable
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