THE SURPRISING POWER OF QUESTIONS
Making Better Questions
Keep Questions Open ended
Get a good sequence
Use a right tone
Use group dynamics
The Best Response
The Problem
Not all professions are taught how to ask
Not everybody knows the power and benefits of questions
People don't ask enough questions
People's own personalities
Egocentric
Apathetic
Overconfident
Incompetent
Asking more questions
Goals of questioning
Unlocks Learning
Improves interpersonal bonding
Getting better results from social situations
Feel closer to other people
Get more information
Keeping Secrets has costs
Favor Follow ups
Types of Questions
Introductory
Full Switch
Mirror
Follow Ups
Signal of listening and caring
Dont require much preparation or tought
help people not feel cornered
can help uncover information
inspire innovation
not introduce bias or manipulation
tough questions first for tense encounters
decreasing order of intrusiveness to open up people
escalate sensitiveness to build relationships
ask in a casual way
give a escape to the conversation
use easier people to open up the group
ask questions to individuals as well
What to share
do not always share information that reflects poorly on you
think carefully about responses
What NOT to share
Dodge hard questions
Answer a question you wish were asked