Please enable JavaScript.
Coggle requires JavaScript to display documents.
Communication Climate (Confirming and Disconfirming Climates (confirming…
Communication Climate
Confirming and Disconfirming Climates
confirming climates when we receive messages that demonstrate our value and worth from those with whom we have a relationship.
Disconfirming Climates when we receive messages that suggest we are devalued and unimportant.
Defensive and Supportive Communication Climates
Defensive
EVALUATION: Judgmental statements indicating a lack of regard for the other. Characterized by evaluations and “you” language (“you are a jerk”).
CONTROL: Speaker imposes solutions(s) without regard to the needs or input of the other. Shoulds and Musts. My way or the hiway
STRATEGY: Manipulation, calculation. Having an unspoken agenda
NEUTRALITY: Indifference to speaker’s plight. “I don’t care
SUPERIORITY: Speaker reminds you frequently of their perceived greater status. Uses position or social role as a reason why the other should do something.
CERTAINTY: Sees things in a singular way. Characterized by “always” “never” “only” language. Has low tolerance for disagreement
Supportive
DESCRIPTION: Neutral statements that describe observable behavior. Give it context and report its impact on you. Use “I” language "When you put me down in front of others, I feel humiliated."
PROBLEM-SOLVING ORIENTATION: Collaboration on a solution that is satisfactory to both. Win-Win. Asks instead of tells
SPONTANEITY/HONESTY: Direct honest communication with no underlying agenda and it is not evaluative.
EMPATHY: Verbal and nonverbal displays of support. Paraphrasing, prompting, validating, supportive language
EQUALITY: Speaker may have greater talents, but communicates that they see you as having equal worth as a person. Asks
FLEXIBILITY: Would rather investigate than debate. Characterized by “maybe” “perhaps” “this is how I see it” and more tentative language.
Implications for Communication
Become Aware of Patterns of Communication That Contribute to Stability and Well-Being. Maintaining the stability and well-being of a relationship requires that you develop a kind of mindfulness.
Change Patterns of Communication to Affirm and Support One Another.Effective interpersonal communicators also maintain the stability of their relationships by providing reassurance to their partners that they are involved and committed to their relationships.
overall feeling or emotional mood between people