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Global E-Business and Collaboration (Iinformation systems (Department…
Global E-Business and Collaboration
Iinformation systems
Improves
Business Processes
Change flow of information
Eliminate delays in decision making
Replace sequential tests with tasks that can be performed simultaneously
Allow more people to access and share information
Automate steps that were in the past performed manually
Check clients credits
Generate invoices
Shipping orders
supported by
Knowledge
Flows of information
Material
Ways in which management choose to coordinate work
Collection of activities required to produce
Products
Services
Their analysis is important because
Helps to understand how business work
Their application makes business become
Efficient
Effective
Inovated
supports
Human resourses
Finnance and accounting
Manufactoring and production
Sales and marketing
Department composition in a firm
Programmers
Systems analysts
Information and systems managers
Chief information officer (CIO)
Chief security officer (CSO)
Chief privacy officer (CPO)
Chief knowledge officer (CKO)
Chief data officer (CDO)
Outside the department are end users
Business Firms
depend on
Deal with
Suppliers
Customers
Employees
Invoices
Products
Payments
Firm services
systems
For each management groups
Decision-support
Executive support
Business inteligence
Transaction processing
Management information
That link enterprises
Intranets and extranets
Enterprise appliations
Enterprise systems
Supply chain management systems
Customer relationship management systems
Knowledge management systems
E-business, E-commerce and E-government
E - business
Use of digital technology and internet to execute business processes
E - commerce
deals with
Marketing
Custommer support
Payment
Delivery
Security
E - Government
deals relationships between
Citizens
Government
Public sector
Business
Social business
Use of networking platforms
Social networks
Profiles
Content sharing
Groups and team workspaces
Tagging and social bookmarking
Premissions and privacy
Crowdsourcing
Shared workspaces
Blogs and wikis
Social commerce
File sharing
File sharing
Social marketing
Communities
important because
Changes nature of work
Changes organization of the firm
Growth of professional work
Changes scope of the firm
Changes organization of firm
Enphasis on motivation
Changes culture of work and business
Improves colaboration and teamwork
Business benefits
Productivity
Quality
Innovation
Customer service
Financial performance
Tools commonly used
Email and instant messaging
Wikis
Virtual worlds
Collaboration and social business platforms
Virtual meeting systems
Cloud collaboration services (e.g. google drive and microsoft share point)
IBM notes